Shipping policy
Shipping & Exchange Policy
At Modestique, we carefully prepare and inspect every order before it leaves us. Please review our shipping and exchange policies before placing your order. By completing a purchase with Modestique, you acknowledge and agree to the policies below.
Shipping
Processing Time - Orders are typically processed and shipped within 1–2 business days after payment is received. Processing times may be extended during launches, sales, holidays, or periods of high order volume.
Shipping Timeframes - Standard shipping typically takes 3–5 business days, while expedited shipping typically takes 1–2 business days after your order has been processed. Delivery estimates are provided by the shipping carrier and are not guaranteed by Modestique.
Shipping Rates - Shipping charges are calculated at checkout based on the package weight, destination, and selected shipping method.
Tracking - Once your order has shipped, tracking information will be sent to the email address provided at checkout. Customers are responsible for monitoring their tracking information and ensuring that the shipping address entered at checkout is complete and accurate.
Delayed, Lost, or Stolen Packages - Once a package has been accepted by the shipping carrier, transit and delivery are outside of our direct control. Modestique is not responsible for carrier delays, lost or stolen packages, or packages marked as delivered by the carrier.
If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier directly to open a claim or request additional delivery information. We will be happy to provide any order or shipment information available to us that may assist with your claim.
Exchange-Only Policy
ALL SALES ARE FINAL. MODESTIQUE DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR CHANGE-OF-MIND, SIZING, FIT, COLOR, FABRIC, OR PERSONAL PREFERENCE.
We understand that sometimes an item may not work out as expected, so eligible full-priced merchandise may be exchanged according to the conditions below.
Exchange Window - You must contact us within 7 days of the date your package is delivered to request an exchange. Requests submitted after this period will not be accepted.
Exchange Eligibility - To qualify for an exchange, merchandise must be unworn, unwashed, unaltered, free of stains, odors, makeup, deodorant, perfume, pet hair, or other signs of wear, and returned in its original condition with all tags still attached.
Modestique reserves the right to refuse an exchange if an item does not meet these requirements.
Exchange Shipping - Customers are responsible for the cost of shipping merchandise back to Modestique. Modestique will cover standard shipping for the approved replacement item.
Original shipping charges are non-refundable.
Availability - Exchanges are subject to availability. We cannot guarantee that a requested size, color, or style will still be available when the returned item is received.
Final Sale Items - ALL HIJABS AND DISCOUNTED OR SALE ITEMS ARE FINAL SALE.
Final sale items cannot be returned or exchanged for sizing, fit, color, preference, or any other reason unless the item is confirmed by Modestique to have arrived damaged or defective.
Promotional discounts, sale pricing, and discount codes may cause an item to be considered final sale.
Damaged or Defective Items
We inspect our merchandise before shipment, but if you believe you received an item that is damaged or defective, please contact us promptly at hello@shopmodestique.com with your order number and clear photos showing the issue.
Claims are reviewed individually. A loose or untrimmed thread, minor variations in color or print placement, natural fabric characteristics, wrinkles from packaging, or fit/sizing preferences are not automatically considered manufacturing defects.
If Modestique determines that an item is defective, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund when applicable.
Please do not send an item back before receiving exchange or return authorization from us. Unauthorized returns may be refused.
How to Request an Exchange
Email hello@shop.modestique.com within 7 days of delivery and include:
- Your order number
- The item you would like to exchange
- The item/size you would like instead
- Photos, if you are reporting damage or a defect
Submitting an exchange request does not automatically guarantee approval. We will confirm eligibility and provide instructions once your request has been reviewed.
By placing an order with Modestique, you confirm that you have reviewed and agreed to our Shipping & Exchange Policy, including our final sale and exchange-only terms.
Thank you for shopping with Modestique!